Huddle House App 4+

We love the HH in Batesville Ms. the only kickback is I can't get my points when we eat there. We are there everyday last week Mon-Sat I have my tickets but very few points were put there. This week we were in there Mon & Tue. & I still have the same 150 points that I had last week. Then they tell me I have to order online & everytime I do that I have to use my debit card to pay for it I can't use my points. I have lost over 300 points trying to order on line. Can someone please talk to them. When Amanda worked there I had no problem using my points but she quit & now nothing works.

Visit in the huddle House in Laurel, Mississippi, and when I placed my order in the app I opted for the curbside delivery. After waiting a little over 10 minutes from what my order was supposed to be completed, I called into the store and was told that we don’t offer that service. Keep in mind I’m not feeling my best, so that was the reason for me to app for the curbside delivery option. So when I inquired about a refund of my money, I was told that I would have to do it through the app. But the app don’t offer a refund option. So now everybody expected me to be home because that was almost $40 that I spent for food for myself and my daughter that Hass to leave in a bit because she has has to be at drill for the military and a couple hours and she has a 2 Hour drive. So when I contacted customer service I’m told it’s gonna take 42 to 72 hours for someone to call me back regarding a refund. This is the worst service that I ever had. And I would never go back to Huddle House in Laurel Mississippi.

Are used to come here to three times a week. But after today’s experience, I will never be back second time I placed the order online when I got there they didn’t have the order. They are not checking the online order machine so when I asked for a refund I was told by some 16-year-old who doesn’t even work there who’s helping mommy on the job that I didn’t need to be so GD rude. I said excuse me I’m not being rude for asking for a refund. I just don’t have time to wait but you’re rude and this girl doesn’t work for Huddle House. She shouldn’t even be in the back room also, her mother. Year smelt like sweaty dirty female underwear either her clothes were dirty or she they both were rude and stinky I will never be back I don’t know what happened to the good help you but these guys and they’re not doing their job they’re hiding and playing in the back. Check the online machine otherwise don’t offer the SERVICE! Because of a rude teenager, you Lost my business .